Your reports take too long, the numbers still don’t match, and nobody owns the fix.

The process is fixed; the output adapts.

Every Sprint runs the same way. A 30-minute discovery call to confirm fit and scope. A short set of focused interviews and system walkthroughs — typically up to four interviews across the people who own the reporting, data, or workflow in question, and up to three workflows examined in depth. A diagnosis stage where the real bottleneck pattern is identified. A written summary of what was found. A recommended next step.

The shape of the written output adapts to what the diagnosis surfaces. If the real problem is ownership, you get an ownership view. If it’s a broken data layer, you get a pipeline-cleanup roadmap. If it’s premature spend, you get a “hold off, here’s why” recommendation. If it’s workflow duplication, you get a workflow map.

You will not receive a factory-line set of three fixed deliverables identical to every other client. That would undersell the diagnostic work and misrepresent your problem.

Data handling is treated with the same discipline the Sprint applies to yours.

Interviews and system walkthroughs run over shared calls; where system access is needed, read-only access is preferred and the minimum scope is used. Sensitive data (customer records, employee data, financial identifiers) is examined in place — nothing is copied to a personal machine unless explicitly required and agreed. Any notes, screenshots, or extracts used to draft the diagnosis are stored on an EU-hosted account and deleted within 30 days of Sprint close, or on request.

The written diagnosis is delivered as a document you own. You control who sees it. Nothing is retained beyond the 30-day support window without your explicit written agreement.

If you’re covered by GDPR, DPA 2018, or sector-specific rules (healthcare, financial services), name that on the discovery call — the Sprint is scoped to work inside your existing compliance posture, not around it.

Yes — because the Sprint is scoped to diagnose, not to fix.

Two weeks is enough to run the interviews, walk the workflows, examine the data, and produce a written diagnosis with a recommended next step. It is not enough to rebuild a reporting stack, integrate three systems, or ship a working dashboard. That is deliberate. The Sprint separates “what should we do” from “let’s do it” — because doing the wrong build for eight weeks is more expensive than diagnosing correctly for two.

Most engagements land the written diagnosis in week two, with a walkthrough call to make sure the recommendation actually lands. The 30 days of email support after the Sprint closes is there to answer follow-up questions as you act on it.

Clients who need the fix built as well typically move into a follow-on engagement — but only where the diagnosis says the fix is the right call.

The Sprint doesn’t finish early — the diagnosis gets sharper.

If the primary bottleneck is clear inside the first week, the remaining time is spent stress-testing the recommendation: examining the second-order effects, checking for the failure modes that would send the fix sideways, and confirming the ownership question is answered. In practice, “the obvious answer” often isn’t — the real bottleneck is one layer up from where it looks, and week two is where that gets confirmed or corrected.

You still receive the written diagnosis, the prioritised view, and the recommended next step at the end of week two.

The fixed price protects you either way. You are not paying for time; you are paying for a diagnosis you can trust.

Payment is only requested after the discovery call confirms scope-fit — no cold checkout. 50% deposit to reserve the Sprint dates and start work, 50% due on delivery of the final Sprint output. Payable by Stripe link or by invoice after the call.

Prices are exclusive of VAT where applicable. VAT and invoicing are handled according to your location and applicable rules.

Once paid, the Sprint fee is held as credit rather than refunded in cash. Before kickoff, cancellations convert the paid deposit into credit toward a future engagement within 12 months. After kickoff, no cash refund; the paid fee is held as credit and you still receive the written diagnosis at the end of week two.

Full detail: /terms.

You keep the written diagnosis regardless.